Policy Index

Privacy Policy

At AiU, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our educational platform and services.

Information We Collect

Personal Information:

  • • Full name and contact details
  • • Email address and phone number

Usage Data:

  • • Course progress and completion
  • • Platform usage analytics
  • • Device and browser information
  • • IP address and location data
  • • Communication records

How We Use Your Information

Provide and personalize educational services
Process payments and manage subscriptions
Send course updates and important notifications
Improve platform functionality and user experience
Provide customer support and technical assistance
Comply with legal obligations and prevent fraud

Cookies & Analytics

We use cookies and similar technologies to enhance your experience:

  • • Essential cookies for platform functionality
  • • Analytics cookies to understand user behavior
  • • Preference cookies to remember your settings
  • • Third-party tools: Google Analytics, Facebook Pixel

Your Privacy Rights

Data Access & Control

  • • Update or correct your information
  • • Delete your account and data

Communication Preferences

  • • Opt-out of marketing emails
  • • Control notification settings
  • • Manage cookie preferences
  • • Request data processing restrictions

Data Security & Protection

We implement industry-standard security measures to protect your data:

  • • SSL encryption for all data transmission
  • • Secure payment processing
  • • Regular security audits and updates
  • • Limited access to personal data by authorized staff only
  • • Data backup and recovery procedures

Refund Policy

We strive to provide high-quality educational services. Our refund policy is designed to be fair while protecting the value of our educational content.

Refund Eligibility

Eligible for Refund:

  • • Request within 24 hours of purchase
  • • Less than 3% of course content accessed
  • • Technical issues preventing access
  • • Duplicate purchases
  • • Unauthorized transactions

Not Eligible for Refund:

  • • More than 24 hours since purchase
  • • Over 3% of content accessed
  • • Course completion certificates issued
  • • Subscription renewals (auto-billing)
  • • Change of mind after content access

Refund Request Process

1

Submit Request

Email portal.aiu@gmail.com with your order ID and reason for refund within 24 hours

2

Verification

Our team will verify your eligibility and usage statistics within 2-3 business days

3

Processing

Approved refunds are processed within 5-7 business days

4

Completion

Refund amount will appear in your original payment method within 7-14 business days

Special Circumstances

Technical Issues: If you experience technical problems preventing course access, we may extend the refund period while we resolve the issue.

Medical/Emergency: In case of serious medical emergencies or unforeseen circumstances, we may consider refund requests beyond the standard timeframe on a case-by-case basis.

Course Cancellation: If we cancel a course or service, you will receive a full refund regardless of the timeframe.

Important: All refund requests must include your full name, order/transaction ID, payment method details, and a clear reason for the refund request. Incomplete requests may cause delays in processing.

Service Delivery Policy

Our educational services are delivered digitally through our online platform. Here's what you can expect regarding access, delivery times, and service availability.

Digital Service Delivery

Course Access:

  • • Instant access upon successful payment
  • • Available 24/7
  • • Lifetime access to purchased courses

Delivery Method:

  • • Online learning portal access
  • • Email notifications for updates
  • • Progress tracking dashboard
  • • Certificate delivery via email

Service Availability & Support

Platform Access

24/7 availability with 99.9% uptime guarantee

Customer Support

Mon-Fri: 9AM-4PM PST Response within 24 hours

Content Updates

Regular updates and new content added monthly

Service Delivery Timeframes

Course Access

Immediate

Access granted within minutes of payment confirmation

Email Confirmation

Within 5 minutes

Purchase confirmation and login details sent to your email

Support Response

Within 24 hours

Customer support tickets answered during business hours

Technical Issues

Within 48 hours

Technical problems resolved or escalated to development team

Course Certificates

Upon completion

Digital certificates issued immediately after course completion

Refund Processing

5-7 business days

Approved refunds processed through payment gateway

Our Service Guarantees

  • High-quality, professionally produced content
  • Regular content updates and improvements
  • Responsive technical support
  • Secure and reliable platform infrastructure
  • Fair and transparent refund process
  • Data protection and privacy compliance

Terms & Conditions

By using AiU's educational platform and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

Agreement and Acceptance

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.

These terms constitute a legally binding agreement between you and AiU Educational Platform.

If you do not agree with any part of these terms, you must not use our services.

User Responsibilities

Account Usage:

  • • Provide accurate registration information
  • • Maintain account security and confidentiality
  • • Use services for lawful purposes only
  • • Respect intellectual property rights
  • • Report any unauthorized account access

Prohibited Activities:

  • • Sharing account credentials with others
  • • Downloading/distributing course content
  • • Reverse engineering platform features
  • • Engaging in fraudulent activities
  • • Violating applicable laws or regulations

Intellectual Property Rights

Our Content: All course materials, videos, text, graphics, logos, and other content are owned by AiU or our content partners and protected by copyright laws.

Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our content for personal educational purposes only.

Restrictions: You may not copy, distribute, modify, or create derivative works from our content without explicit written permission.

Limitation of Liability

Service Availability: While we strive for 100% uptime, we cannot guarantee uninterrupted service availability.

Educational Outcomes: We provide educational content but cannot guarantee specific learning outcomes or career advancement.

Liability Limit: Our total liability shall not exceed the amount you paid for the specific service in question.

Account Termination

By You:

You may terminate your account at any time by contacting our support team. Paid services will continue until the end of the billing period.

By Us:

We may terminate or suspend your account for violation of terms, fraudulent activity, or other legitimate business reasons.

Payment Terms

All payments are processed securely. Here are our complete payment terms and conditions.

Accepted Payment Methods

Credit/Debit Cards

Visa, MasterCard, American Express

Bank Transfer

Direct bank transfers

Mobile Wallets

JazzCash, Easypaisa, SadaPay

Pricing and Billing

Course Pricing:

  • • All prices are displayed in Pakistani Rupees (PKR)
  • • Prices include applicable taxes and fees
  • • Special discounts and promotions may apply
  • • Bulk purchase discounts available for institutions

Subscription Billing:

  • • Monthly subscriptions billed on the same date each month
  • • Annual subscriptions billed yearly with discount
  • • Auto-renewal can be disabled in account settings
  • • Pro-rated billing for mid-cycle upgrades

Failed Payments & Account Status

Payment Failures:

If a payment fails, we will:

  • • Send immediate notification via email
  • • Retry payment after 3 days
  • • Provide 7-day grace period for resolution
  • • Suspend access if payment remains unsuccessful

Account Reactivation:

Suspended accounts can be reactivated immediately upon successful payment of outstanding amounts plus any applicable late fees.

Data Protection & Compliance

We are committed to protecting your personal data and complying with applicable data protection laws in Pakistan and internationally.

Data Processing & Storage

Data Processing Principles:

  • • Lawfulness, fairness, and transparency
  • • Purpose limitation and data minimization
  • • Accuracy and up-to-date information
  • • Storage limitation and retention policies
  • • Integrity, confidentiality, and security

Data Storage & Security:

  • • Encrypted data storage on secure servers
  • • Regular security audits and updates
  • • Backup and disaster recovery procedures

Third-Party Services & Data Sharing

Payment Processing:We do not store payment card information.

Analytics: We use Google Analytics and other analytics tools to understand user behavior and improve our services.

Communication: Email services and customer support tools process your communication data to provide support.

Contact Information

For any questions, concerns, or support requests related to these policies or our services, please contact us using the information below.

General Inquiries

portal.aiu@gmail.com
+92 370 5197977

Mon-Fri: 9:00 AM - 4:00 PM (PST)

Response within 24 hours

Artificial Intelligence Unwired Pvt Ltd Near Clifton Pull Hargisa Shahra-e Quaid Azam Road Skardu

WhatsApp Support

Get instant support through WhatsApp for urgent queries or quick assistance.

Available during business hours

Expected Response Times

Email Inquiries:

  • • General questions: Within 24 hours
  • • Technical issues: Within 48 hours
  • • Refund requests: 2-3 business days

WhatsApp Support:

  • • Instant response during business hours
  • • Auto-reply with expected wait time
  • • Escalation to email for complex issues

AiU Educational Platform

Providing quality education with transparent policies and secure payment processing.

© 2025 AiU Educational Platform. All rights reserved. | Policies last updated: June 26, 2025