Policy Index
Privacy Policy
At AiU, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our educational platform and services.
Information We Collect
Personal Information:
- • Full name and contact details
- • Email address and phone number
Usage Data:
- • Course progress and completion
- • Platform usage analytics
- • Device and browser information
- • IP address and location data
- • Communication records
How We Use Your Information
Cookies & Analytics
We use cookies and similar technologies to enhance your experience:
- • Essential cookies for platform functionality
- • Analytics cookies to understand user behavior
- • Preference cookies to remember your settings
- • Third-party tools: Google Analytics, Facebook Pixel
Your Privacy Rights
Data Access & Control
- • Update or correct your information
- • Delete your account and data
Communication Preferences
- • Opt-out of marketing emails
- • Control notification settings
- • Manage cookie preferences
- • Request data processing restrictions
Data Security & Protection
We implement industry-standard security measures to protect your data:
- • SSL encryption for all data transmission
- • Secure payment processing
- • Regular security audits and updates
- • Limited access to personal data by authorized staff only
- • Data backup and recovery procedures
Refund Policy
We strive to provide high-quality educational services. Our refund policy is designed to be fair while protecting the value of our educational content.
Refund Eligibility
Eligible for Refund:
- • Request within 24 hours of purchase
- • Less than 3% of course content accessed
- • Technical issues preventing access
- • Duplicate purchases
- • Unauthorized transactions
Not Eligible for Refund:
- • More than 24 hours since purchase
- • Over 3% of content accessed
- • Course completion certificates issued
- • Subscription renewals (auto-billing)
- • Change of mind after content access
Refund Request Process
Submit Request
Email portal.aiu@gmail.com with your order ID and reason for refund within 24 hours
Verification
Our team will verify your eligibility and usage statistics within 2-3 business days
Processing
Approved refunds are processed within 5-7 business days
Completion
Refund amount will appear in your original payment method within 7-14 business days
Special Circumstances
Technical Issues: If you experience technical problems preventing course access, we may extend the refund period while we resolve the issue.
Medical/Emergency: In case of serious medical emergencies or unforeseen circumstances, we may consider refund requests beyond the standard timeframe on a case-by-case basis.
Course Cancellation: If we cancel a course or service, you will receive a full refund regardless of the timeframe.
Important: All refund requests must include your full name, order/transaction ID, payment method details, and a clear reason for the refund request. Incomplete requests may cause delays in processing.
Service Delivery Policy
Our educational services are delivered digitally through our online platform. Here's what you can expect regarding access, delivery times, and service availability.
Digital Service Delivery
Course Access:
- • Instant access upon successful payment
- • Available 24/7
- • Lifetime access to purchased courses
Delivery Method:
- • Online learning portal access
- • Email notifications for updates
- • Progress tracking dashboard
- • Certificate delivery via email
Service Availability & Support
Platform Access
24/7 availability with 99.9% uptime guarantee
Customer Support
Mon-Fri: 9AM-4PM PST Response within 24 hours
Content Updates
Regular updates and new content added monthly
Service Delivery Timeframes
Course Access
ImmediateAccess granted within minutes of payment confirmation
Email Confirmation
Within 5 minutesPurchase confirmation and login details sent to your email
Support Response
Within 24 hoursCustomer support tickets answered during business hours
Technical Issues
Within 48 hoursTechnical problems resolved or escalated to development team
Course Certificates
Upon completionDigital certificates issued immediately after course completion
Refund Processing
5-7 business daysApproved refunds processed through payment gateway
Our Service Guarantees
- High-quality, professionally produced content
- Regular content updates and improvements
- Responsive technical support
- Secure and reliable platform infrastructure
- Fair and transparent refund process
- Data protection and privacy compliance
Terms & Conditions
By using AiU's educational platform and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
Agreement and Acceptance
By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.
These terms constitute a legally binding agreement between you and AiU Educational Platform.
If you do not agree with any part of these terms, you must not use our services.
User Responsibilities
Account Usage:
- • Provide accurate registration information
- • Maintain account security and confidentiality
- • Use services for lawful purposes only
- • Respect intellectual property rights
- • Report any unauthorized account access
Prohibited Activities:
- • Sharing account credentials with others
- • Downloading/distributing course content
- • Reverse engineering platform features
- • Engaging in fraudulent activities
- • Violating applicable laws or regulations
Intellectual Property Rights
Our Content: All course materials, videos, text, graphics, logos, and other content are owned by AiU or our content partners and protected by copyright laws.
Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our content for personal educational purposes only.
Restrictions: You may not copy, distribute, modify, or create derivative works from our content without explicit written permission.
Limitation of Liability
Service Availability: While we strive for 100% uptime, we cannot guarantee uninterrupted service availability.
Educational Outcomes: We provide educational content but cannot guarantee specific learning outcomes or career advancement.
Liability Limit: Our total liability shall not exceed the amount you paid for the specific service in question.
Account Termination
By You:
You may terminate your account at any time by contacting our support team. Paid services will continue until the end of the billing period.
By Us:
We may terminate or suspend your account for violation of terms, fraudulent activity, or other legitimate business reasons.
Payment Terms
All payments are processed securely. Here are our complete payment terms and conditions.
Accepted Payment Methods
Credit/Debit Cards
Visa, MasterCard, American Express
Bank Transfer
Direct bank transfers
Mobile Wallets
JazzCash, Easypaisa, SadaPay
Pricing and Billing
Course Pricing:
- • All prices are displayed in Pakistani Rupees (PKR)
- • Prices include applicable taxes and fees
- • Special discounts and promotions may apply
- • Bulk purchase discounts available for institutions
Subscription Billing:
- • Monthly subscriptions billed on the same date each month
- • Annual subscriptions billed yearly with discount
- • Auto-renewal can be disabled in account settings
- • Pro-rated billing for mid-cycle upgrades
Failed Payments & Account Status
Payment Failures:
If a payment fails, we will:
- • Send immediate notification via email
- • Retry payment after 3 days
- • Provide 7-day grace period for resolution
- • Suspend access if payment remains unsuccessful
Account Reactivation:
Suspended accounts can be reactivated immediately upon successful payment of outstanding amounts plus any applicable late fees.
Data Protection & Compliance
We are committed to protecting your personal data and complying with applicable data protection laws in Pakistan and internationally.
Data Processing & Storage
Data Processing Principles:
- • Lawfulness, fairness, and transparency
- • Purpose limitation and data minimization
- • Accuracy and up-to-date information
- • Storage limitation and retention policies
- • Integrity, confidentiality, and security
Data Storage & Security:
- • Encrypted data storage on secure servers
- • Regular security audits and updates
- • Backup and disaster recovery procedures
Third-Party Services & Data Sharing
Payment Processing:We do not store payment card information.
Analytics: We use Google Analytics and other analytics tools to understand user behavior and improve our services.
Communication: Email services and customer support tools process your communication data to provide support.
Contact Information
For any questions, concerns, or support requests related to these policies or our services, please contact us using the information below.
General Inquiries
Mon-Fri: 9:00 AM - 4:00 PM (PST)
Response within 24 hours
WhatsApp Support
Get instant support through WhatsApp for urgent queries or quick assistance.
Available during business hours
Expected Response Times
Email Inquiries:
- • General questions: Within 24 hours
- • Technical issues: Within 48 hours
- • Refund requests: 2-3 business days
WhatsApp Support:
- • Instant response during business hours
- • Auto-reply with expected wait time
- • Escalation to email for complex issues